Complaints

We want to offer you as our valued customer an excellent level of service therefore we regret and take seriously any complaint you may have about us.

How Your Complaint Will Be Dealt With:

You can tell us of your dissatisfaction by telephone on 02476 214463.

Email us at Help@activ8paydayloans.co.uk. We take the protection of your personal information seriously therefore for security reasons please do not include any additional personal information, for example bank or debit card details, in your email to us

Or write to us at:

Customer Services Department
Activ8 Money
Number 3
Siskin Drive
Middlemarch Business Park
Coventry
Warwickshire CV3 4FJ

We will actively deal with you complaint and will try to resolve any problems immediately. If this is not possible and the complaint is outstanding beyond one week we will write to you informing you:

We will remain in regular contact until you complaint is resolved. Complicated complaints can take longer but if after 8 weeks your complaint remains outstanding we will write to you giving the reasons for the delay and an indication when we believe the complaint will be resolved. OR Refer your complaint to our Managing Director - who within 10 working days will issue our final response.

Additionally Activ8 Money is a member of the Consumer Credit Trade Association (CCTA) and adheres to the CCTA Code of Practice in the event that you have cause for complaint, in relation to any aspect of the agreement or anything we do the complaint may be referred by you to CCTA who will attempt to resolve it. If that is not possible, you may elect to refer the complaint to Arbitration within the scheme maintained by CCTA. There is a small registration fee payable by both us the 'Lender' us and you the 'borrower'. CCTA may be contacted by writing to CCTA, Suite 8, The Wool Exchange, 10 Hustlergate, Bradford BD1 1RE.

Financial Ombudsman Service

In any event you will also be provided with a leaflet outlining your referral rights to the Financial Ombudsman Service. If within 8 weeks of you bringing the complaint to our attention and we have not resolved the issue you have the right to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date we issued our final response.

Please write to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: 0845 080 1800

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk/consumer/complaints.htm

We regret any complaint but should this be necessary please visit www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm for an online copy of the Financial Consumer Leaflet.